Last updated 1st November 2018
We respect the privacy of every person who visits or registers with or submits personal information through our website at www.nrs.co.uk (the “Site”) and who uses the products and services that we offer, including from the Site (our “Services”), and we are committed to ensuring a safe online experience.
1 Purpose of this privacy notice
This Privacy Notice (“Privacy Notice”) explains our approach to any personal information that we might collect from you or which we have obtained about you from a third party and the purposes for which we process your personal information. This Privacy Notice also sets out your rights in respect of our processing of your personal information.
This Privacy Notice will inform you of the nature of the personal information about you that is processed by us and how you can request that we delete it, update it, transfer it and/or provide you with access to it.
This Privacy Notice is intended to assist you in making informed decisions when using the Site and our products and services. Please take a moment to read and understand it. Please note that it should be read in conjunction with our Website Terms of Use .
Please also note that this Privacy Notice only applies to the use of your personal information obtained by us, it does not apply to your personal information collected during your communications with third parties.
2 About us
The Site and our Services are operated by The Publishers Audience Measurement Company Limited, (“PAMCo”, “we”, “us” or “our”).
PAMCo is the data controller responsible for your personal information and is a private limited company registered in England under company registration number 09576666 with its registered office address located at 7/8 Market Place, 4th Floor, London England W1W 8AG.
3 How to contact us
If you have any questions about this Privacy Notice or want to exercise your rights set out in this Privacy Notice, please contact us by:
- Sending us an email at: info@pamco.co.uk
- Calling us on: +44 (0)207 637 9822
4 Personal information we collect and how we use it
Our primary goal in collecting personal information from you is to: (i) provide our products and services to you; (ii) verify your identity (where applicable); (iii) help us improve our Site and our products and services and develop and market new products and services; (iv) carry out requests made by you on the Site; (v) investigate or settle inquiries or disputes; (vi) comply with any applicable law, court order, other judicial process, or the requirements of a regulator; (vii) enforce our agreements with you; (viii) protect the rights, property or safety of us or third parties, including our other customers and users of the Site; (ix) provide support for the provision of our products and services; (x) carry out recruitment activities; and (xi) use as otherwise required or permitted by law.
In particular, we use your personal information for the following purposes:
- Fulfilment of our Services.
We collect and maintain personal information that you voluntarily submit to us during your use of the Site and/or use our Services.Purchases: We use the contact and payment details you have provided so that we can fulfil the supply of services you may order from us. Please note that any contractual terms applicable to the particular services you have ordered will also apply.Account registration and log in: If you register for a customer account with us, we will use your name, email address, job title and company information to process your registration. Once you are registered, we will process your email address and password to identify you when you log into subscribers’ section of our Site. We will use your account information so that we can administer your account with us.
Who do we share your personal information with for this purpose?
We will share your personal information with the following categories of third parties as necessary when supplying our products and services:
- Web hosting companies who assist us with the hosting, operation and maintenance of our Site, the administration of your account with us and the provision of access to secure areas and functionality on our Site.
What is our legal basis?
It is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you or it is in our legitimate interest to use personal information in such a way to ensure that we provide the products and services you have requested in the most effective and efficient way that we can.
- Customer services and enquiries. .
Our Site allows you to request information or provide feedback about our products and services. Our enquiry service is accessible by email and telephone. When making an enquiry, the enquirer’s name and contact information (email address, telephone number) may be requested, together with details of other personal information that is relevant to the enquiry. This information is used in order to enable us to manage and respond to your enquiries and requests.
Who do we share your personal information with for this purpose?
We do not share your personal information for this purpose.
What is our legal basis?
It is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best customer service we can to you.
- Marketing communications.
We carry out the following marketing activities using your personal information:
- Postal marketing. .
We use your name and address to send you marketing communications by post.
Who do we share your personal information with for these purposes?
We share your personal information with third party postal providers who assist us in delivering our postal marketing campaigns to you, including the post office.
What is our legal basis?
It is in our legitimate interest to use your personal information for postal marketing.
- Email marketing. .
We use your email address to send you marketing communications by email, where you have consented to receive such marketing communications or where we have another lawful basis to do so.
Who do we share your personal information with for these purposes?
We share your personal information with third party email marketing providers who assist us in delivering our email marketing campaigns to you.
What is our legal basis?
We will only send you marketing communications by email where you have consented to receive such communications, or where we have a lawful right to do so.
- Business administration and legal compliance. .
We use your personal information for the following business administration and legal compliance purposes:
- to comply with our legal obligations;
- to enforce our legal rights;
- to protect the rights of third parties; and
- in connection with a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets.
Who do we share your personal information with for these purposes?
We will share your personal information with professional advisers such as lawyers and accountants and/or governmental or regulatory authorities.
We may also share personal information with other entities within our group of companies for these purposes.
What is our legal basis?
Where we use your personal information in connection with a business transition, to enforce our legal rights or to protect the rights of third parties, it is in our legitimate interest to do so. For all other purposes described in this section, it is our legal obligation to use your personal information to comply with any legal obligations imposed upon us such as a court order.
5 How we obtain your consent
Where our use of your personal information requires your consent, you can provide such consent:
- at the time we collect your personal information following the instructions provided; or
- by informing us by email, post or telephone using the contact details set out in the “How to Contact Us” section above.
6 Our use of cookies and similar technologies
Our Site uses certain cookies, web beacons, pixel tags, log files and other technologies of which you should be aware. Please see our Cookie Policy to find out more about the cookies and other similar technologies we use, the purposes for which we use them and how to manage, block or delete them.
7 Third party links and services
Our Site contains links to third party websites and services. Please remember that when you use a link to go from our Site to another website or you request a service from a third party, this Privacy Notice no longer applies.
Your browsing and interaction on any other websites, or your dealings with any other third party service provider, is subject to that website’s or third party service provider’s own rules and policies.
We do not monitor, control or endorse the privacy practices of any third parties.
We encourage you to become familiar with the privacy practices of every website you visit or third party service provider that you deal with and to contact them if you have any questions about their respective privacy notices and practices.
This Privacy Notice applies solely to personal information collected by us through our Site and/or the supply of our products and services and does not apply to these third party websites and third party service providers.
8 Transfers outside the eea
We do not transfer your personal data outside the European Economic Area.
9 How long we keep your personal information
Regarding personal information we have processed in connection with the supply of our products and services to any customer, we will retain personal information relevant to the supply of services for six years from the date of supply and in compliance with our obligations under the EU General Data Protection Regulation (or similar legislation around the world). We may then destroy such files without further notice or liability.
Regarding any other personal information we may process, we will retain relevant personal information for three years from the date of our last interaction with the relevant individual and in compliance with our obligations under the EU General Data Protection Regulation (or similar legislation around the world). We may then destroy such files without further notice or liability.
If any personal information is only useful for a short period (e.g. for a specific marketing campaign), we may delete it at the end of that period.
10 Confidentiality and security of your personal information
We are committed to keeping the personal information you provide to us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration.
We have implemented information security policies, rules and technical measures to protect the personal information that we have under our control from:
- unauthorised access;
- improper use or disclosure;
- unauthorised modification; and
- unlawful destruction or accidental loss.
All our employees and data processors (i.e. those who process your personal information on our behalf, for the purposes listed above) who have access to and are associated with the processing of personal information are obliged to respect the confidentiality of the personal information of all users of our Site and our Services.
11 How to access your information and your other rights
You have the following rights in relation to the personal information we hold about you:
- Your right of access.
If you ask us, we will confirm whether we are processing your personal information and, if so, provide you with a copy of that personal information (along with certain other details). If you require additional copies, we may charge a reasonable fee for producing those additional copies.
- Your right to rectification.
If the personal information we hold about you is inaccurate or incomplete, you are entitled to have it rectified. If we have shared your personal information with others, we’ll let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we will also tell you who we’ve shared your personal information with so that you can contact them directly.
- Your right to erasure.
You can ask us to delete or remove your personal information in some circumstances, such as where we no longer need it or where you withdraw your consent (where applicable). If we have shared your personal information with others, we will let them know about the erasure where possible. If you ask us, where it is possible and lawful for us to do so, we will also tell you who we have shared your personal information with so that you can contact them directly.
- Your right to restrict processing.
You can ask us to block or suppress the processing of your personal information in certain circumstances, such as where you contest the accuracy of that personal information or you object to us processing it. It won’t stop us from storing your personal information, though. We will tell you before we lift any restriction. If we have shared your personal information with others, we will let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so, we will also tell you who we have shared your personal information with so that you can contact them directly.
- Your right to data portability .
You have the right, in certain circumstances, to obtain personal information you have provided to us (in a structured, commonly used and machine readable format) and to reuse it elsewhere or to ask us to transfer it to a third party of your choice.
- Your right to object.
You can ask us to stop processing your personal information, and we will do so, if we are:
- relying on our own or someone else’s legitimate interest to process your personal information, except if we can demonstrate compelling legal grounds for the processing; or
- processing your personal information for the purposes of direct marketing.
- Your rights in relation to automated decision-making and profiling.
You have the right not to be subject to a decision when it is based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you, unless such profiling is necessary for the entering into, or the performance of, a contract between you and us.
- Your right to withdraw consent.
If we rely on your consent (or explicit consent) as our legal basis for processing your personal information, you have the right to withdraw that consent at any time. You can exercise your right of withdrawal by contacting us using our contact details in the “How to Contact Us[AM22] ” section above or by using any other opt-out mechanism we may provide, such as an unsubscribe link in an email.
- Your right to lodge a complaint with the supervisory authority.
If you have a concern about any aspect of our privacy practices, including the way we have handled your personal information, you can report it to the Information Commissioner’s Office (ICO). You can find details about how to report a concern on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.
12 Changes to this Privacy Notice
We may make changes to this Privacy Notice from time to time.
To ensure that you are always aware of how we use your personal information we will update this Privacy Notice from time to time to reflect any changes to our use of your personal information. We may also make changes as required to comply with changes in applicable law or regulatory requirements. We will notify you by email of any significant changes. However, we encourage you to review this Privacy Notice periodically to be informed of how we use your personal information.
